Effective Date: [Today’s Date]
Thank you for choosing Ruru Route, your trusted partner for online truck booking across Tamil Nadu. Your privacy is essential to us, and we are committed to maintaining transparency in our data practices. This Privacy Policy explains our approach to data handling, particularly emphasizing that we do not store any customer data beyond the duration of each booking.
At Ruru Route, we prioritize your privacy by ensuring that no personal customer data is stored. We only collect minimal, necessary information to facilitate each booking, such as pickup and drop-off points, which is deleted after the transaction is completed. We do not retain customer names, contact details, or booking histories once a booking is finalized.
We use the information we collect for the following purposes:
• To provide you with the services you request, including truck booking services.
• To respond to inquiries and support requests.
• To send updates, newsletters, and promotional materials (only with your consent).
• To improve the functionality and performance of our website and services.
We use cookies to enhance your experience on our website. Cookies are small files that are stored on your device and help us remember your preferences. You can control cookie settings through your browser settings. If you disable cookies, some parts of the website may not function properly.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers who assist us in providing our services, such as payment processors and email marketing providers. These service providers are required to handle your information securely and only use it for the purposes for which it was shared.
You have the right to access, correct, and delete the personal information we hold about you. If you wish to exercise these rights, please contact us at the details provided below. Additionally, you have the right to opt out of receiving marketing communications from us at any time.
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
Ruru Route provides various features aimed at delivering an efficient, reliable, and secure truck booking experience across Tamil Nadu:
• Marketing Services Collection: Our marketing efforts target outreach for new offers and services, conducted without retaining customer data.
• Driver Field Activity Monitoring and Tracking: For operational efficiency, our system tracks driver activity in real-time during bookings.
• GPS Tracking: Ruru Route enables real-time GPS tracking for vehicles in transit, available only during an active booking and cleared post-transaction.
• Mobile App and Web Interface: We offer convenient booking via our mobile app and website, designed with limited data collection for optimal privacy.
• Data Analytics and Reporting Tools: We use anonymous, aggregated data analytics to improve service delivery, without retaining customer-specific data.
• Customer Tracking of Field Executive Location: Customers can track drivers during active bookings, ensuring transparency without storing customer-related data.
• Auto Assignment of Tasks: Our system automatically assigns tasks to drivers based on availability and route optimization, executed in real-time.
• Location-Based Latitude and Longitude Capture: Coordinates are captured temporarily to manage pickup and drop-off points, with no long-term storage.
• Status Updates: Ruru Route provides real-time updates for each booking, improving communication without retaining customer data post-booking.
• Return Load Booking: Our platform offers return load options for efficient service. This feature does not involve storing customer information.
• Route and Fuel Optimization: Advanced algorithms optimize route and fuel efficiency, functioning only during active bookings.
• Load and Capacity Management: Our platform manages load and capacity details for vehicles in transit, with data cleared post-transaction.
• Notifications and Alerts: Real-time notifications are provided for booking updates, and no customer data is stored after the booking period.
• Flexible Payment and Billing Options: Payments are processed securely through trusted gateways, with no retention of payment data after transaction completion.
Although Ruru Route operates without long-term customer data storage, we still employ industry-standard encryption and access controls to protect the limited data collected during each booking:
• Encryption: All transaction and communication data are encrypted to prevent unauthorized access during the booking period.
• Access Controls: Only authorized Ruru Route personnel access booking-related data, and access is limited to the duration of the booking.
As Ruru Route does not store customer data, your privacy rights are protected by default. If you have any concerns about privacy, please reach out to us at the contact information provided below.
Ruru Route reserves the right to update this Privacy Policy as we add new features or adjust to legal requirements. Significant changes will be communicated via our app and website.
For further questions or privacy-related inquiries, please contact us at:
Email: support@rururoute.com
Phone: +91 9942620101
Address: Highpowerv Towers,
61, 5th Cross St, Logaiah Colony,
Saligramam, Chennai,
Tamil Nadu 600093